Slotify

Privacy Policy

Last updated: 8 September 2026

1. Who we are

Slotify is a hyperlocal commerce and booking platform operating in India. It connects customers with nearby vendors across appointments (salon, clinic, spa and similar), quick commerce, fresh produce, pharmacy and food delivery. This policy explains what personal data we handle when you use our website or mobile apps, why we handle it, and what control you have over it.

2. Data we collect

We collect the following categories of personal data:

  • Name — your first and last name, used to identify you to the vendor and delivery partner fulfilling your order or booking.
  • Phone number — required. It is your primary identifier and is used to sign you in via a one-time password (OTP) sent by SMS, and to let the vendor or delivery partner contact you about an active order.
  • Email address — optional. Used for account sign-in where you have set a password, and for support correspondence.
  • Delivery addresses — the addresses you save to your account (address line, landmark, city, state and postal code), so you do not have to re-enter them at checkout.
  • Location — approximate and precise — used to find vendors near you, to check whether a shop delivers to your address, and to attach a delivery location to an order. Precise location is requested only with your device permission and only while you are using the relevant feature; you can decline it and enter an address manually instead.
  • Order and purchase history — the bookings and orders you place, their items, amounts, status and timestamps, together with the wallet and payment ledger entries associated with them.
  • Prescription uploads (pharmacy only) — where an item legally requires a prescription, the image you upload is shared with the fulfilling pharmacy for approval. This is health-related information and we handle it only for that purpose.
  • Content you choose to submit — reviews and ratings, saved favourites, and support messages.

3. How we use it

We use your data to create and secure your account, authenticate you by OTP, show you vendors and services available near you, place and fulfil your orders and bookings, process payments and refunds, keep you updated on order status, respond to support requests, and meet our legal, accounting and tax obligations. We do not sell your personal data, and we do not use it for third-party advertising.

4. Who we share it with

  • Vendors — the shop or service provider fulfilling your order receives your name, contact number, the order or booking details, and (for delivery orders) your delivery address.
  • Delivery partners — the assigned partner receives your name, contact number and delivery address for the duration of that delivery.
  • Payment gateway — online payments are processed by Razorpay. Card and UPI credentials are entered directly with the gateway and are never received or stored by Slotify; we retain only the gateway’s transaction reference.
  • SMS provider — your phone number is passed to our SMS provider solely to deliver login OTPs.
  • Hosting — our servers run on Amazon Web Services infrastructure located in India.

We may also disclose data where we are required to by law, or to establish, exercise or defend a legal claim.

5. How we protect it

All traffic between your device and our servers is encrypted in transit using HTTPS / TLS. Passwords, where set, are stored only as salted one-way hashes and are never recoverable in readable form. Access to production data is restricted to the personnel who need it to operate the service. No system is perfectly secure, and we cannot guarantee absolute security, but we work to protect your data proportionately to its sensitivity.

6. How long we keep it

We keep your profile details and saved addresses for as long as your account is active. When you delete your account, those are removed as described on our account deletion page. Invoices, transaction ledgers and related order records are retained for the period required by Indian tax and accounting law even after account deletion, because we are legally obliged to be able to produce them. Retained records are kept only for that statutory purpose and are not used to profile or contact you.

7. Your choices and rights

You can review and update your name, contact details and saved addresses at any time from your profile. You can withdraw location permission from your device settings at any time; the app will continue to work with manually entered addresses. You can request a copy of your data, ask us to correct it, or delete your account — see Delete your account for how.

8. Children

Slotify is not directed at children under 18, and we do not knowingly collect data from them. If you believe a child has provided us with personal data, contact us and we will delete it.

9. Changes to this policy

If we change how we handle personal data we will update this page and revise the date above. Material changes will also be communicated in the app.

10. Contact us

For any privacy question or request, email support@slotify.biz. Please write from, or quote, the phone number registered to your account so we can verify the request.