Help & Support

Here are the most common things people write in about — and how to sort them out.

Order issues

Missing items, wrong order, or a delivery running late? Check your order status from the Orders page — most issues are visible there first.

Need to reschedule or cancel a booking? Open the booking from Appointments — cancellation is available up until the vendor accepts it.

Refunds for cancelled orders are processed back to your original payment method automatically once the cancellation is confirmed.

Still stuck? Reach out to support@slotify.biz and we'll get back to you.